1. Who can use this site

You must be at least 18 and able to enter a binding agreement. The information you give us must be accurate.

2. What we offer

Educational products, tools, and programs for professional kitchen leaders: digital kits, The Food Cost Formula System, the Kitchen Leadership Program, the Leadership Readiness Check, and advisory services by inquiry.

3. Educational use, not professional advice

Everything here is education. It is not accounting, legal, tax, employment, payroll, financial, or food-safety advice. Decisions you make in your operation are yours. Follow your local health code, your employer's policies, and the law where you work.

Planning tools: including the Weekly Schedule & Labor Planner and any scheduling or labor-costing template, are educational models. They are not payroll, wage-and-hour, or legal advice. Overtime and scheduling rules differ by state and change over time. Confirm the rules that apply to you with your management, HR, or payroll provider before relying on any tool for pay.

4. No guaranteed results

Results depend on your operation, your team, your data, and what you do with the material. We do not guarantee any savings, food-cost or labor result, promotion, raise, or job outcome. Examples and numbers in our materials are illustrations, invented unless stated otherwise.

5. Not a certification

Nothing we sell is a certification, license, or credential, and completing a program does not entitle you to use any title or post-nominal.

6. Intellectual property

All content, curriculum, forms, templates, and downloads belong to Michael Lockard d/b/a The Pass HQ unless noted. Buying a product gives you a license, not ownership.

7. Your license

• Personal, non-exclusive, non-transferable license for one person.
• Use the materials inside your own operation.
• Do not share logins or files, post them publicly, resell or redistribute them, rebrand them, build a competing course or product from them, or use them to train AI models.
• Multi-person enrollments arranged by inquiry: the property is the purchaser. Each enrolled person the purchaser names receives their own files and emails under these terms.
• A property that pays for or reimburses an individual seat gets no rights to the materials beyond the enrolled person's use.

8. Suspending or ending access

We may suspend or end access, without refund, if you share or redistribute materials, breach these Terms, dispute or reverse a payment, or fall behind on a monthly plan. For most issues we'll email you first and give you five days to fix it. Sharing or redistributing materials ends access immediately.

9. Programs with an employer or sponsor

• The Kitchen Leadership Program is between you and us. We are not your employer, and enrolling creates no employment relationship with us.
• Whether study time or sponsor sessions count as paid work time, and how they are paid, is between you and your employer. Classification and compensation are the employer's responsibility.
• Any commitment conversation between you and your sponsor is a guide for that conversation. It is not a contract, and we are not a party to it.
• Your employer's policies on confidential information apply to you. Do not send us your property's financial data; we don't want it and won't store it.
• If your sponsor misses three scheduled sessions, you may finish the program on your own: you self-score against the model answers, and your capstone becomes a self-assessed version that does not carry a sponsor sign-off. Your enrollment, materials, and completion window don't change.

10. Testimonials

We quote you only with your written permission, given separately from your purchase. You can withdraw it for future use at any time.

11. Third-party tools and links

We use and may mention third-party services (for example Gumroad, Kit, Cloudflare, Resend, spreadsheet software, and AI assistants). We don't control them and aren't responsible for them. If you use an AI tool with our materials, follow your employer's data policies and never load employee pay rates, identification numbers, or confidential property data into it.

12. Technology

You're responsible for your own device, software, and internet access. The files are standard spreadsheet and document formats. We aim to keep the site available but can't guarantee uninterrupted access.

13. Limitation of liability

To the fullest extent the law allows, our total liability to you for any claim is limited to what you paid us for the product the claim relates to. We are not liable for indirect, incidental, consequential, or lost-profit damages.

14. Indemnity

You agree to cover our reasonable costs if a claim is brought against us because of your breach of these Terms or how you applied the material in your operation.

15. Disputes and governing law

If something goes wrong, email yeschef@thepasshq.com first and give us 30 days to try to resolve it. These Terms are governed by the laws of the State of Connecticut. Any dispute that isn't resolved informally goes to the state or federal courts located in Connecticut.

16. Events outside our control

We're not responsible for delays or failures caused by events beyond reasonable control, such as outages, illness, or natural disasters. Guided touchpoints affected by such events are rescheduled.

17. Changes

We may update these Terms. The version in effect when you bought applies to that purchase. Continued use of the site after a change means you accept the updated Terms.

18. Everything else

• These Terms, the Purchase Terms, and the Privacy Policy are the full agreement between us.
• If any part is found unenforceable, the rest still applies.
• You may not transfer your rights under these Terms. We may transfer ours, for example to a company we form to run The Pass HQ.
• Checking the box at checkout or clicking to buy is your electronic signature.
• Content is in English and prices are in U.S. dollars. You're responsible for any local laws that apply to you.
• If you need an accessibility accommodation, email us.

Contact: yeschef@thepasshq.com or the Inquire page. Last updated: September 2026 (draft, launch date TBD)

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Last updated: September 2026 (draft, launch date TBD) · v1.2