Who processes your payment

Checkout is handled by Gumroad, which acts as merchant of record. Gumroad collects payment and any applicable sales tax or VAT, and issues your receipt. Your card details go to Gumroad, not to us.

All sales final

All purchases of Pass HQ digital products and programs are final. There are no refunds, including for partial use, change of mind, or a property that declines to fund a purchase after the fact. Read the product description and the Compare page before you buy.

Paid in full, and the one monthly option

Every product is sold paid in full, with one exception: Kitchen Leadership Program Self-Study is also offered at $97 a month for six months.

• The monthly plan costs more in total than paying in full ($582 vs. $549). Choosing it is a commitment to all six payments.
• If a monthly payment fails or is cancelled, units not yet released stop releasing until payments are current.
• Monthly plan: stopping payment stops further unit releases and does not refund prior charges.
• The plan ends automatically after the sixth payment.
• The Plate Cost & Menu Engineering Kit, The Food Cost Formula System, Sponsored, and Guided are paid in full only.

When your property is paying

A chef or GM can enroll a candidate directly: choose 'I'm the chef or GM enrolling someone on my team' at checkout and pay once; the candidate receives their materials by email. Your Gumroad receipt is your record of the purchase.

A property paying for or reimbursing a purchase does not make it a sponsored enrollment. Sponsored means a chef or GM holds the sessions and scores the capstone.

Sponsoring more than one person? Sponsor a team → Building a program for your whole property? Tell us about your team.

Upgrade credit

Upgrade credit: if you bought the Plate Cost Kit, the Food Cost Formula System or Self-Study (paid in full), what you paid counts toward a higher product for 30 days. Your code arrives by email right after purchase. Monthly plan payments don't count toward credit.

• After purchase you receive a single-use credit code by email for the price of the product you bought.
• It works once, only on a higher tier.
• It expires 30 days after your purchase date.
• Credit is not cash, cannot be transferred, and cannot be combined with another upgrade credit. If you upgrade more than once, each new purchase issues its own code for the new product's price.

Regional pricing

Some products show a lower price in some countries. Regional pricing is set automatically at checkout. The Guided tier is one price worldwide.

Kitchen Leadership Program: Guided

• Guided enrollment is a four-box checklist, not an application. Checking the boxes does not charge you.
• Guided seats are capped. When the listing shows sold out, a seat opens after a current candidate's capstone.
• After all four boxes are checked, you enroll by paying in full on Gumroad. Your seat is confirmed when payment is received.
• Guided includes exactly three virtual touchpoints with Chef Lockard per seat: a 30-minute Development Plan, a 30-minute Progress Check, and a 30-minute Capstone and Next-Role Plan, with written notes.
• Guided email access: one thread per candidate, replies within two business days, from the Development Plan call through the capstone call.
• Guided does not include on-property visits or calls beyond the three scheduled touchpoints. Email access is limited to one thread per candidate, with replies within two business days, from the Development Plan call through the Capstone call.

Kitchen Leadership Program: 1:1 Mentored is sold under the 1:1 Mentored Terms at thepasshq.com/1to1/terms, which include a 7-day fit review. Those terms apply where they differ from these.

Program length and access

• Kits and The Food Cost Formula System: the files you download are yours to keep under the license in the Terms of Use.
• Kitchen Leadership Program: built for about one hour of study a day, five days a week, over six months.
• Self-Study, monthly ($97 a month for six months): two units release each paid month.
• Self-Study, paid in full ($549): the full curriculum is delivered at purchase. Work the units in order, each one builds on the last.
• Sponsored and Guided: the full curriculum opens at enrollment. Sponsor sessions, capstone scoring, and Guided touchpoints take place within six months of enrollment.
• Worksheets and files you download stay yours under your license.

The Pass HQ Chef's Office months

Chef's Office months are granted once per sponsor email across all orders (a later Guided sponsorship upgrades a 2-month grant to 6); an order with no named sponsor carries no sponsor months; learners earn 2 months when they pass the completion quiz, never at purchase.

Products marked "Coming soon"

Some products are listed as coming soon with an email sign-up. Signing up reserves nothing and costs nothing; we email you when the product is available. We don't take pre-orders.

Your property's numbers stay with you

Pass HQ never asks for, receives, or stores your property's financial data: P&Ls, invoices, or vendor pricing. Coursework stays on your own systems. There is no upload field for financial data anywhere on this site. The Guided Capstone and Next-Role Plan call uses an indexed or method-only version your chef approves before it is sent: no property names, vendor names, or contracted prices.

Chargebacks

A payment disputed or reversed after purchase ends access to the product and any program seat.

Everything else

These Purchase Terms are part of the Terms of Use, including the limits on liability and the no-guaranteed-results terms there.

Contact: yeschef@thepasshq.com or the Inquire page. Last updated: September 2026

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Last updated: September 2026 · v1.2